Instant communication for the hotel industry

multiplatform

Phone conversation and email are left behind

instant messaging tools

live chat

SMS

Quicktext is an integrated platform that can easily scale all instant communication via SMS, instant messages and chat.

smartphone

what hotels can do with quicktext ?

     

Pre-stay


  • Confirm bookings instantly
  • Unmasked guest information from OTA bookings
  • Generate up-sell
  • Redirect to hotel app
  • Automate frequent responses
  • Instant offers
  • Guide visitors to the right information on the site
  • Direct bookings

In-stay


  • Check in/out : rooms #, code wifi, facture
  • Send alerts and reminders
  • Additional sales (happy hour, bar, restaurant)
  • Concierge services

Post-stay


  • Guest survey
  • Send alerts and reminders
  • Keep past guests in the loop

Quicktext

Clients

Making sure that your guests receive all the necessary information

Contact

Staying in touch even though you do not have clients’ emails

Chrono

Quick answers

mobile

Compatible with all phone models without any app

CRM

Connectivity with main PMS/CRM and channel managers

Metrics !

90% of messages are read in less than 3 minutes

70% of customers prefer to receive information via SMS and instant messaging

20% of up-sell messages sent before check-in yield a positive answer.

Metrics !

alert
Airbnb

Do you offer a service that Airbnb cannot ?

alert
Booking

Do you know your hotel better than Booking.com ?

alert
Tripadvisor

Gather feedback before TripAdvisor

The services associated with Quicktext

Through Quicktext, the Colossal Factory designs and develops instant communication interfaces tailored to the constraints of travel industry.

The mastery of web, telecom and artificial intelligence technologies, combined with data fueled UI/UX, makes it possible to create powerful interfaces.

The Colossal Factory suport hotel chains in:

  • the definition of use cases

  • change management

  • implementation of processes

Contact